Book an Onsite Interpreter
When making an interpreter booking, you will need to provide the following:
- the specific language required
- time, date and place of interview
- name of client needing the interpreter
- general topic and approximate length of interview
- your name and contact number
- name of person who will be conducting the interview, or a person to whom the interpreter can report on arrival
You can arrange interpreter bookings in advance, including appointments that will take place after hours, on weekends or public holidays. Book an Interpreter using the Online Booking form.
Points to consider when working with an on-site interpreter
- You (the interviewer) are in charge of the interview, not the interpreter.
- Before the interview, explain the purpose of the interview to the interpreter.
- Before you begin the interview proper, remember to introduce yourself and the client to the interpreter.
- State the role of the interpreter to your client. Advise the client that the interpreter is bound by a code of ethics and must observe confidentiality.
- Conduct the interview where you can talk in private to the client through the interpreter.
- Avoid chatting with the interpreter. Discourage the client from chatting to the interpreter. The interpreter may be seen by the client as an ally, thus encouraging small or extra chatting.
- Speak directly to your client. Look at your client, not at the interpreter.
- Speak clearly and not too fast.
- Use plain English, avoid jargon or slang.
- Give only two or three ideas at a time.
- Allow enough time for interpreting.
- Make sure the interpreter has understood what you have said.
- Ask your client if everything was clearly understood. Find out if there are any questions or concerns.
- When necessary and only after your client has left, debrief the interpreter.
- Below is the ideal* triangular seating arrangement:
